Bike shipped amazingly fast, very easy to assemble even for old people. Slightly bent fender but did not affect function so let it go. We have 8 bikes in our garage - road, mountain, commuter and 4 ebikes. Purchased this one as an easy step through for my husband who is 85 and has a hard time getting on our bigger ebikes. As an experienced cyclist I was a little dismayed by the reversal of the normal left brake lever for the front brake, right for rear. I have run across this reversal in Europe and it can be hard to adapt to. On this bike the front brake is traditional pad so it does not "stop the bike on a dime" and pitch you over the handlebars so it's not a major problem. The throttle is the only other feature which takes some getting used to. It is a full grip throttle so fairly easy to engage when you might not want it, like sitting at a stop light with your hand resting on the grips - oops. It was unsettling for my husband so he is riding my much more expensive folding ebike with boost but no throttle and I am on the Starfish. Now that I have experienced it for awhile, I have no problem with it.I wish the cranks were longer. I am often pedaling like a maniac to keep up with him and my other biking friends. But I could change them. It can be a good work out or I could use the throttle. Plenty of power for any hill. Seems to have plenty of range on a charge - our longest so far 20 miles did not deplete the power by more than 2 dots. Hardly ever have to shift gears - mostly stay in 7. Instead I change the level of assist often.
Plusses: easy to remove battery which makes it easier to lift onto the rack or into the trunk; If you don't want to peddle at all (not me) you can use throttle only, so it is a reasonably priced scooter; fun; and the price cannot be beat! This should be a 5 star review but I really wanted to point out the things I think you should know if you are in the market.