Shipping & Delivery
We offer Free Shipping on all products in the USA.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order (Monday-Friday), we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on back-order or unavailable, we will reach out to you via phone or e-mail to see if you want to:
- pre-order your product (if allowed by the supplier),
- change to an available variant of your product (example: another color)
- change to another product, or
- cancel the order.
- If pre-ordering is available and you wish to do this, we will charge your card on pre-order placement.
Order Fulfillment - Process
If your order is in stock and we process the charges to your credit card, it will ship within 3 to 5 business days from the date of your order. You will receive tracking information within 24 hours of your order leaving the warehouse to the shipping e-mail address provided at check out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Please note that where free shipping is offered it applies only to bike/mobility cart shipments within the continental and contiguous 48 United States.
If you are not from the USA Please contact us at email@example.com and well figure out how to get the product to you.
As COVID-19 continues to impact us all on a global level, we are taking measures to make sure that we can safely and responsibly enable and support our customers to continue an active, healthy lifestyle.
We are authorized dealers with all of our company's. All orders are processed through us and shipped directly from our company's warehouses to your doorstep.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. Most manufacturer warranties do not cover small scratches in paint due to shipping damage.
If your bike sustained damage in shipping, the manufacturer will replace any of the parts that were damaged. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. In the case that there is damage to your bike upon arrival, please take pictures of the box and shipping labels as well as any damages your bike has sustained as they may be required to process your claim.
Inspection: Please inspect the item before assembly or discarding any packaging. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis.
If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required").
HOW THE BIKE IS SHIPPED
All bikes are mostly shipped 95% assembled, might differ from brands shipping policy. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done!