+1 (949) 424-2940
+1 (949) 424-2940
All electric bikes are shipped from our US warehouse. A shipping confirmation email with tracking number will be sent once your bike shipped.
Shipping Notice: Due to the impact of COVID-19 and extreme weather, we may use various courier service companies flexibly to make your bikes or accessories delivered as soon as possible. However, the transit time may not be guaranteed. For most of time, it will be on time. If you are looking for receiving bike on/before specific date, please contact us so that we can give advice
The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns.
Please contact firstname.lastname@example.org or visit Contact Us in case you have a refund request.
In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back.
If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund.
The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit.