Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return are only accepted for items in "as-shipped" condition (brand new) within 30 calendar days of the ship date for refund (less shipping).
- Lithium batteries are difficult to return. All returns must be accomplished within 5 days of receiving the item.
- The box must be repacked exactly as it was delivered so open them VERY CAREFULLY! Use a sharp knife to cut the packing tape and DO NOT RIP THE BOX! Use a small screwdriver to open the large zip ties by pushing down on the catch (do not cut the ties).
Initial shipping charges could be up to $150-300 for an electric bike. This will be deducted from the return credit. Buyer solely responsible for any and all shipping and handling charges. Also we charge a 20% restocking fee. EXCHANGE may be exempt from the restocking fee depending on situation.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at tripperebikes@gmail.com.
Make sure you buy the correct bike or rack for you.
